Delivery and Payment Information

Who we are

Our website address is: https://www.manazil.my.

Delivery Policy

Manazil Mart delivery is currently available in selected areas within Klang Valley.

Delivery coverage and rates are calculated upon checking out. The rates are provided by our delivery partner, Mr Speedy.

Delivery Schedule

There are delivery slots available every day from 9am to 12pm and 3pm to 8pm, 7 days a week. Please indicate your preferred delivery time in the comments sections upon checkout.

Payment

For now, we only accept FPX or bank transfers for payments. Unfortunately, we do not accept cash upon delivery.

Payments for orders can be cancelled within 1 hour of delivery time. Payments are refundable. However, there is a processing fee of RM1.50.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price, details and size through our website, Manazil Enterprise expressly reserves the right to vary the price and other details of the Products without notice. Fresh produce may vary from photo as fresh, natural products are never identical even when they are from the same variety and supplier. As much as Manazil tries to reflect the actual Product size, details and price, Manazil is not liable for situations when they differ from the actual Product.

The prices advertised on Manazil.my are meant for home delivery shopping only and these prices may from time to time vary from those found at our partner stores. In circumstances where some Products size and packaging differ from the description found on Manazil.my, Manazil expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.

We have made every effort to display the colours of our Products that appear on the Manazil.my Website as accurately as possible. However, as the actual colours you see will depend on your monitor or device, we cannot guarantee that your monitor’s display of any colour will be accurate.

The cost of the services is not included in the price of the goods. The information about the cost of the services is available on the Manazil.my Website upon check out.

Delivery /Order Amendment

Delivery will be made to the address specified by Customer on the completed order form. 

We will deliver Customer’s order to the main entrance of the delivery address. At Customer’s request, our driver may carry Customer’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if : a) the driver has the Customer’s permission, b) the driver believes that it is safe and practical to do as Customer requests, c) there is no obstacle preventing entrance, for example a locked main door. Manazil always reserves the right to deliver only to the main entrance of the delivery address. 

In an event where Manazil has been notified to leave your order on your doorstep, Manazil shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.

The Manazil delivery service is available in selected areas. To check whether we deliver in your area, go to our website or contact us at manazil.enterprise@gmail.com to find out where we deliver. 

If Customer requests for redelivery, Manazil is entitled to charge for providing the service. 

Order Cancellation

Order cancellations are not allowed at the moment due to the on-demand delivery and fulfilment of orders.